![]()
Privacy Policy
Last updated: 10 July 2025
Welcome to FINAKPOP! We are committed to protecting your personal data and respecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase.
1. Who We Are
This website is operated by FINAKPOP, an online store based in the UK, offering curated K-POP merchandise to customers worldwide.
If you have any questions or concerns about your privacy or this policy, you can contact us at:
Email: support@finakpop.co.uk
Data Controller: FINAKPOP
Jurisdiction: United Kingdom
2. What Information We Collect
We may collect the following personal data when you interact with us:
-
Identity Information – Name, username or similar identifier
-
Contact Information – Email address, billing address, shipping address, phone number
-
Transaction Information – Purchase history, order details, payment status
-
Technical Information – IP address, browser type, time zone settings, cookies
-
Marketing Preferences – Your opt-in/opt-out choices for promotional emails
3. How We Use Your Information
We use your personal data for the following purposes:
-
To process and fulfill your orders, including shipping and returns
-
To communicate with you about your order or account
-
To provide customer service and resolve disputes
-
To prevent fraud and ensure platform security
-
To comply with legal and tax obligations
-
To send you promotional messages if you have opted in
We do not sell your personal data.
4. Legal Bases for Processing
We rely on the following lawful bases under the UK GDPR:
-
Contractual necessity – to fulfill our obligations in processing your orders
-
Legal obligation – to comply with legal and tax requirements
-
Legitimate interests – to improve our service and prevent fraud
-
Consent – for sending marketing emails (you can withdraw consent at any time)
5. How We Share Your Data
We may share your data with trusted third parties only when necessary to operate our store:
-
Payment processors – such as Stripe and PayPal
-
Logistics and fulfillment partners – for shipping and tracking orders
-
IT and analytics services – such as Shopify, Google Analytics
-
Customs and tax authorities – when required for international shipping
All partners are contractually obligated to keep your data secure.
6. International Data Transfers
As a global business, your data may be processed or stored outside the UK (e.g., in the EEA or China) for order fulfillment. Where this occurs, we ensure appropriate safeguards are in place, such as:
-
Standard Contractual Clauses (SCCs)
-
Adequacy decisions (where applicable)
-
Binding corporate rules or contractual safeguards
7. How Long We Keep Your Data
We retain personal data only as long as necessary to fulfill our business and legal obligations:
-
Order and account information – up to 6 years (for tax/legal compliance)
-
Marketing data – until you opt out or after 12 months of inactivity
-
Customer service records – usually up to 24 months
We securely delete or anonymize data when no longer needed.
8. Your Rights
You have the following rights under UK data protection law:
-
Right to access – know what data we hold about you
-
Right to rectification – correct inaccurate or incomplete data
-
Right to erasure – request deletion of your data (in certain cases)
-
Right to restrict processing – ask us to stop using your data in some circumstances
-
Right to data portability – request a copy of your data in a structured format
-
Right to object – to marketing or other processing based on legitimate interests
-
Right to lodge a complaint – with the UK Information Commissioner’s Office (ICO)
To exercise these rights, contact us at support@finakpop.com.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
You can manage your cookie preferences via your browser settings. For more detail, see our [Cookie Policy].
10. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect data from children without parental consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes here and update the “Last updated” date above.
We recommend reviewing this policy periodically to stay informed about how we protect your data.
12. Contact
If you have any questions about this Privacy Policy or your personal data, please contact:
Email: support@finakpop.co.uk
Supervisory Authority: Information Commissioner’s Office (ICO) – www.ico.org.uk
Privacy Policy