Shipping policy

📦 Shipping & Returns Policy

Thank you for shopping at FINAKPOP — a UK-based small business. All items are shipped from overseas warehouses via air freight, and most are limited, time-sensitive, or made to order.

 Shipping Times

• Estimated delivery: 10–14 working days

• All orders include customs-cleared air shipping.

• Delays may occur due to customs or logistics. We do not refund for delays unless a guaranteed date was provided in writing.

 Cancellations

• Orders can only be cancelled before fulfilment begins.

• Once processing starts, cancellation is no longer possible.

• Pre-orders and clearance items are non-cancellable and non-refundable.

 Returns & Refunds

We generally do not accept returns for unwanted items due to the nature of our goods (e.g. sealed albums, limited editions).

Exceptionally, we may accept returns if:

• You contact us within 3 days of delivery

• The item is unopened, unused, and not a sale or pre-order item

• You agree to cover return shipping + £8 restocking fee
  (All returns must be pre-approved in writing.)

 Faulty or Damaged Items

If your item is faulty or damaged, contact us within 48 hours with:

• Order number

• Clear, timestamped photos

• Unboxing video from the moment the parcel is opened

Without this, claims may be rejected.
If accepted, we may offer a replacement, partial refund, or store credit.

Minor dents or factory issues (e.g. missing photocards) are not eligible for refund, as they are outside our control.

 Other Policies

• Final sale, discounted, and pre-order items are non-refundable.

• Refunds (if approved) will be issued to the original payment method within 5–10 working days.

• Customers are responsible for safe return postage with tracking.

If you have questions, please contact us at help@finakpop.co.uk

Thank you for supporting us! 

Finakpop 2025