Contact Us
We’re always happy to hear from you!
At FINAKPOP, we’re a small independent team, which means every message you send is read by a real person who cares about K-pop and customer satisfaction. Whether you have a question about your order, want help tracking a shipment, or need product advice — we're here to help.
🕐 Response Times
We aim to respond to all messages up to 2 hours (Monday–Friday).
During busy periods, replies may take slightly longer — but we promise you're never ignored.
📩 How to Reach Us
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Email: help@finakpop.co.uk
For order inquiries, please include your order number to help us assist you faster.
💬 What We Can Help With
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Order status or delivery issues
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Product sourcing requests
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Pre-order updates
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Faulty or damaged item reports
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Returns or refund eligibility
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General questions about stock, shipping, or merch
❗ What We Can’t Guarantee
As a small-scale store working with international suppliers, we cannot offer real-time live chat or 24/7 service — but every inquiry is important to us, and we treat your order with care.
Thank you for supporting a fan-run business. Your patience and kindness mean everything to us 💜